Guidance for Stakeholders (For Staff Use Only):
Please contact our teams via email using the email addresses below. When you email us, you will receive an email with an incident number confirming your enquiry has been logged. Use this number in the email heading if you want to:
- Follow up on your enquiry.
- Provide additional information by replying to the same email thread or referencing the incident number in a new message.
Please include as much detail as possible in your email, to enable us to respond to your enquiry.
ASSESSMENT TEAM CONTACT DETAILS
| Team / Area | Email address | Use it for queries relating to: |
|---|---|---|
| BTE Assessment Team | BTE-assessment-SRAteam@shu.ac.uk | • Board Planning and Board Processing • Compensation • Continued Reassessment • Retake & Progression • Marks Entry • PSRB Reporting & Registration • Assessment Date collection |
| HWLS Assessment Team | HWLS-assessment-SRAteam@shu.ac.uk | |
| SSA Assessment Team | SSA-assessment-SRAteam@shu.ac.uk |
STUDENT RECORDS TEAM CONTACT DETAILS
| Team / Area | Email address | Use it for queries relating to: |
|---|---|---|
| Enrolment Team | enrolment@shu.ac.uk | • Admissions activities (Quick Applicant setup; Onboarding; RPL) • Enrolment (and fee queries relating to enrolment) • Non-credit bearing courses |
| Student Processes Team | studentprocesses@shu.ac.uk Please direct Extenuating Circumstances queries to extenuatingcircumstances@shu.ac.uk in the first instance Direct Study Abroad queries to sbs-erasmus@shu.ac.uk in the first instance | • Changes in Circumstances (Break in Study; Return to Study; Transfers; Withdrawals) • Extensions • Languages for All • Module Selection and Professional Modules • Placements Extenuating Circumstances Study Abroad |
| Exams, Certificates & Graduation Team | SRA-Exams-Certs-Grad@shu.ac.uk Direct students with Exams queries to exams@shu.ac.uk Direct students with Graduation queries to graduation@shu.ac.uk in the first instance Direct students with Certificate and Transcript queries to certificates@shu.ac.uk in the first instance | • Examinations • Graduation (data; booklets; chief general stewards) • Prizes • Student letters for completed students • Examination queries from students • Graduation queries from students • Certificates and Transcripts |